Returns and Exchanges

Something not quite right? No worries. Find out how to return or exchange your order.

Because all of our products are customised and made to order, we are unable to accept returns or exchanges for change of mind.

To help avoid this, we're happy to work closely with you before production begins to ensure your item is made exactly the way you want. If you have specific requests or need help finalising your design, just reach out - we're here to help!

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at theprintdhome@gmail.com with your order number and clear photos of the issue. We will review it and work with you to make it right.

Please triple-check all customisation details and shipping information before placing your order, as we cannot offer refunds for errors made during checkout.

We understand that custom orders are personal! To help avoid any issues, we're happy to work closely with you to ensure your item turns out exactly how you envision it. Please reach out at theprintdhome@gmail.com with any issues or custom requests as soon as possible - before your order is made.

Cancellations may be accepted within 8 hours of placing your order. After that, production has usually begun and we're unable to offer cancellation.

If your item arrives damaged or we've made an error, please email us at theprintdhome@gmail.com as soon as you receive your order. Include your order number and clear images of the issue, and we'll work with you to make it right.

If we've made an error or your item arrives damaged and we've approved the return, we will provide you with a pre-paid return label and clear return instructions.